At A Salon Solution, we believe in being transparent about our policies with all of our clients. If you have any questions about any policy below, please feel free to contact our team.
Cancellation & Late Arrivals
Please arrive 10 minutes prior to your appointment. We schedule appointments according to our specialists’ availability and specialty. If you are running late, please let us know and we will do our best to accommodate you. Arriving late will possibly limit the time allocated for your service; it will lessen the effectiveness and most importantly your pleasure and enjoyment. As a courtesy to all clients our treatments are completed as scheduled. Cancellations of all spa services require a 24-hour notice. Thank you for your consideration and understanding.
Payment Types
We accept cash, checks & all major credit cards. We accept personal checks for the amount of service and retail purchase. Returned checks are subject to an additional fee. Gratuities are given directly to the service provider by the guest. Gratuities may not be included on credit cards or checks.
Return Policy
Our reputation for using quality products is very important to us and so are you! If for any reason, within 14 days of purchase, you are dissatisfied with your new product, we will assist you with prompt exchange or credit.
Service Guarantee
We take pride in all the services we provide; that is why all our work is guaranteed. If you are dissatisfied with your service for any reason, please call within 7 days of your last appointment and we will schedule a new appointment at no charge.
Personal Articles
We cannot be responsible for loss or damage to personal articles including clothing or accessories. We ask that you wear the smock provided for protection of your clothing.
